Nope we have FREE SHIPPING. Shipping is on us, no matter how big or small your order is.

Right now we only ship inside the United States. We'd love to open up to more countries down the road, and it's something we're actively looking into, but for the moment it's US only.

Usually 1 to 2 business days. If you place your order before 22:00 CET (that's Berlin time), there's a good chance it goes out the same day. Anything after that gets picked up the next business day. We don't process orders on weekends or public holidays, so a Saturday order will start moving on Monday.

We mostly ship with DHL and FedEx. Both reliable, both come with proper tracking.

Most of the time, yes. But it depends on what you ordered. If items come from different warehouses, or one product is bulkier than the others, your order might be split across two packages. When that happens, each package gets its own tracking number, and you'll get those by email so you can follow them separately. The packages don't always arrive on the same day, just so you know.

Yes, always. As soon as your order ships, the tracking number gets emailed over. please always check your spam.

Once your order's on its way you'll get a shipping confirmation by email with the tracking number inside. Pop that into our order tracking page (or the carrier's site) and you'll see exactly where it is. One thing worth knowing: it can take 24 to 48 hours after dispatch before tracking actually starts showing useful info. That's just how long the carrier needs to scan the parcel into their system.

Nine times out of ten, this just means the carrier hasn't scanned the package yet. Give it 24 to 48 hours after dispatch and it should start updating. If it's been longer than that and you're still seeing nothing, send us your order number at our contact form and we'll dig into it for you.

Sometimes, yes. We can update the address as long as you let us know within 24 hours of placing the order, and as long as it hasn't been shipped yet — whichever comes first. Once a package leaves our warehouse, we can't change where it's going. If you spot a typo or moved last week and forgot to update your details, email us straight away at contact@veloura.com with your order number and the correct address. Quick heads up though: making sure your shipping details are right at checkout is on you. If a package gets lost, delayed, or sent back because of a wrong address, we can't take responsibility for that.

You've got 30 days from the day your order arrives.

Original condition. Unused, tags still on, in the original packaging. We also need a receipt or some kind of proof of purchase.

A few things, yes. Custom or personalized items can't be returned (they were made specifically for you), and hygiene-related products like undergarments are also off the list — unless they're still sealed and haven't been opened.

Drop us an email at our contact form with your order number and the reason you're returning the item. If it's damaged or there's a defect, attach a photo or two — that helps us sort it faster. We'll get back to you with a return authorization and instructions on where to send it. When you do ship it back, please use a service with tracking. Things go missing in the post sometimes, and tracking saves a lot of headaches.

You do, unless the item arrived damaged, defective, or it's just the wrong item. In those cases we cover it — that's our problem to fix, not yours.

Once your return has been approved, you receive the return adress in your e-mail